Customer Care has been a cornerstone of JBT’s success in international markets for over two decades, with the focus on helping customers protect their investment in JBT solutions so that equipment owners can pay back the original outlay many times over.
“Our Field Service Engineers and Customer Service personnel are focused on contributing to our customers’ success by evolving from a reactive, transaction based mindset to one based on customer intimacy. We are working toward growing capabilities across all JBT Liquid Foods equipment types and leveraging our global and regional footprint,” explains Chris Hanssen, JBT’s Global Customer Care Director for Liquid Foods.
PRoCARE Services are one of the key after sale benefits offered by JBT, which is aimed at keeping JBT systems in optimum condition for years after the initial purchase. “Business earnings and profits are directly related to how much a company can produce in a given time, which in turn depends on the performance, reliability and availability of equipment.”
“JBT’s greatest value in PRoCARE services comes from preventing unexpected costs through smart, purposeful, and timely maintenance.”
PRoCARE service packages are offered as a maintenance agreement in various levels, which are determined by individual production and cost management requirements. Such services include regular machine inspections by JBT Site Supervisors using standard JBT inspection protocols, training programs, preventive maintenance for wear parts, operation guidance during the start-up phase and remote technical support.